SOLICITATION DETAILS
Solicitation Details
| Type: | Request For Proposals (RFP) |
|---|---|
| Status: | Closed |
| Solicitation Number: | RFP 1100 EAL3015 |
| Description: | Temporary Staffing Services for the Contact Centers |
| Summary: | The Contractor shall provide Austin Energy with experienced and otherwise qualified inbound customer service representatives on both long- and short-term basis to staff the Austin 3-1-1 Contact Center and the Austin Energy Contact Center. |
| Vendor Name | Doing Business As |
|---|---|
| 4 Best Business Corp | 4BBCorp |
| A TO Z CALL CENTER SERVICES, LP | THE CMI GROUP |
| APPLEONE, INC. | APPLEONE EMPLOYMENT SERVICES |
| CAMBAY CONSULTING | |
| Conquest Consulting LLC | |
| Flysoft Inc | |
| InGenesis, Inc. | |
| IT-SCIENT LLC | |
| LanceSoft Inc | |
| ManpowerGroup US, Inc. | |
| MoxieIT Solutions Inc | |
| Sonus Software Solutions Inc | |
| Steck Systems, Inc | |
| Tele Network Inc | OneSupport |
Contact Information
| Authorized Contact Names: | |
|---|---|
| Solicitation Specific Questions: |
Elizabeth Lock (512) 974-2500 purchinfo@austintexas.gov |
| Small Minority Business Resources Questions: |
Veronica Hawkins (512) 974-9113 smbrcompliancedocuments@austintexas.gov |
Dates & Times
| Important Solicitation Dates: | |
|---|---|
| Solicitation Published: | 05/17/2021 07:20 AM |
| Response Due: | Prior to 07/06/2021, 02:00 PM |
| Response Opening: | 07/06/2021, 03:00 PM |
Special Notes
| Special Notes: |
Insurance is Required. Required |
|---|
Packet Download Files
Download All Files
| File Description | Type | Date | |
|---|---|---|---|
| Recommendation for Award, Response List | 12/08/2021 | Download | |
| Addendum 7 | 06/28/2021 | Download | |
| Addendum 6 | 06/25/2021 | Download | |
| Addendum 5 | 06/14/2021 | Download | |
| Addendum 4 | 06/09/2021 | Download | |
| Addendum 3 | 06/02/2021 | Download | |
| Addendum 2 | 05/30/2021 | Download | |
| Addendum 1 | 05/20/2021 | Download | |
| Pricing Submittal | xlsx | 05/17/2021 | Download |
| Exhibits A-E | 05/17/2021 | Download | |
| Solicitation Pack (Instructions, T&Cs, SOW) | 05/30/2021 | Download | |
| Cover Sheet | 06/28/2021 | Download | |
| Offer and Certifications | docx | 05/20/2021 | Download |