Austin Finance Online

Contract Number	Description
MA - 1100 - NA200000075	CONTACT CENTER

Contract Details

Percentages

Percent Time
Expended/Remaining:

81.8%

18.1%

Percent Amount
Expended/Remaining:

64.2%

35.8%

Contract Controls

Begin Date:	08/27/20
Planned Expiration Date:	08/26/23
Authorized Amount:	$6,968,256.95
Amount Expended:	$4,472,867.80

Supporting Materials

Order List:

View Order List

Row	Order / Description / Vendor	Date	Ordered	Spent
1	MA 1100 NA200000075 CONTACT CENTER CARAHSOFT TECHNOLOGY CORP (CAR8317206)	08/27/2020	$6,968,256.95	$4,472,867.80

Contract:

Not Available Online

Authority:

Item 045 on 08/27/2020

Solicitation:

No Solicitation Link

Goods and Services to be provided

CARAHSOFT TECHNOLOGY CORP
Commodity Description	Commodity
APPLICATION, INFRASTRUCTURE, HOSTING AND CLOUD COMPUTING SER REPLACEMENT OF TELEPHONY SYSTEM FOR UTILITY CONTACT CENTER	92005

Contact Office Information

For more information, contact:
Purchasing Office Receptionist

Contact Information

(512) 974-2500 (Phone)

(512) 974-2388 (Fax)

Mailing Address

P.O. Box 1088
Austin, TX 78767

Location

Municipal Building
124 W. 8th Street
Room 308
Austin, TX 78701-2302

Purchasing Office	Capital Contracting Office	Small & Minority Business Resources Department	Controller's Office (Hotel Occupancy Tax)	Austin Code Department (Licensing and Registration)
Contact Information (512)974-2500 (Phone) (512)974-2388 (Fax) (512)974-2018 (Vendor Registration) vendor@austintexas.gov	Contact Information (512)974-7181 (Phone) (512)974-7297 (Fax)	Contact Information (512) 974-7600 (phone) smbr@austintexas.gov (email)	Contact Information (512) 974-2590 (Tax Line) (512) 974-2600 (Main Phone) hotels@austintexas.gov (email)	Contact Information (512) 974-9144 (Licensing & Registration) STRLicensing@austintexas.gov (STR email) acdlicensing@austintexas.gov (Non-STR email)
Physical Location Municipal Building 124 W. 8th Street Room 308 Austin, TX 78701-2302	Physical Location 505 Barton Springs Rd. Suite 1045 Austin, TX 78704	Physical Location 811 Barton Springs Rd. Ste. 805 Austin, TX 78704	Physical Location 124 W 8th St. Ste. 125.2 Austin, TX 78701	Physical Location Austin Code Dept 5202 E. Ben White Blvd. Unit 5, Suite 550 Austin, TX 78741
Mailing Address City of Austin Purchasing Office P.O. Box 1088 Austin, TX 78767	Mailing Address City of Austin Capital Contracting Office P.O. Box 1088 Austin, TX 78767	Mailing Address City of Austin - SMBR PO Box 1088 Austin, TX 78767	Mailing Address City of Austin FSD-Hotel P.O. Box 2920 Austin, TX 78768-2920	Mailing Address City of Austin - Austin Code Department Attn: Finance - Licensing and Registration P.O. Box 1088 Austin, TX 78767
	Business Hours 8:00am to 5:00pm (Monday - Friday)	Business Hours 8:00am to 5:00pm (Monday – Friday)	Business Hours 7:45am to 4:45pm (Monday - Friday)	Business Hours 8:00am to 3:00pm (Monday - Friday)

CONTRACT INFORMATION