SOLICITATION DETAILS
Solicitation Details
| Type: | Request For Proposals (RFP) |
|---|---|
| Status: | Closed |
| Solicitation Number: | RFP 1100 DTB3025 |
| Description: | High Volume Call Answering System |
| Summary: | High Call Volume Answering System that Austin Energy Customer Care utilizes during increased demand due to emergencies and outages. Maintaining service level goals and contributing to positive customer experience. |
Contact Information
| Authorized Contact Names: | |
|---|---|
| Solicitation Specific Questions: |
Elizabeth Lock (512) 974-2500 purchinfo@austintexas.gov |
| Small Minority Business Resources Questions: |
Veronica Hawkins (512) 974-9113 smbrcompliancedocuments@austintexas.gov |
Dates & Times
| Important Solicitation Dates: | |
|---|---|
| Solicitation Published: | 05/06/2024 07:20 AM |
| Response Due: | Prior to 06/20/2024, 02:00 PM |
| Response Opening: | 06/20/2024, 03:00 PM |
Special Notes
| Special Notes: | None Available |
|---|
Packet Download Files
Download All Files
| File Description | Type | Date | |
|---|---|---|---|
| Addendum No. 2 | 06/10/2024 | Download | |
| Addendum No. 1 | 05/22/2024 | Download | |
| Pricing Submittal | xlsx | 06/12/2024 | Download |
| Solicitation Packet | 05/22/2024 | Download | |
| Offers and Certifications | docx | 05/06/2024 | Download |
| Exhibit C - High Volume Call Answering system | xlsx | 05/06/2024 | Download |
| Exhibit B - Data Handling Controls | 05/06/2024 | Download |
Associated Commodities
| Description | Code |
|---|---|
| LICENSE, APPLICATION SOFTWARE, MICROCOMPUTER | 2081149 |
| Software Maintenance/Support | 92045 |
| SOFTWARE IMPLEMENTATION | 9206450 |
Trade Summary
| Description | Category | Code |
|---|---|---|
| License, Application Software, Microcomputer | Goods | 2081149 |
| Software Maintenance/Support | Non-professional | 92045 |
| Software Implementation | Non-professional | 9206450 |