SOLICITATION DETAILS

Type: Request For Proposals (RFP) 
Status: Open  
Solicitation Number: RFP 1100 DTB3025 
Description: High Volume Call Answering System 
Summary: High Call Volume Answering System that Austin Energy Customer Care utilizes during increased demand due to emergencies and outages. Maintaining service level goals and contributing to positive customer experience. 
My eResponse

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Basic Information
Contact Information
Authorized Contact Names:
Solicitation Specific
Questions:
Dejuan Brown
(512) 974-2500
purchinfo@austintexas.gov
Small Minority Business
Resources Questions:
Veronica Hawkins
(512) 974-9113
smbrcompliancedocuments@austintexas.gov
Dates & Times
Important Solicitation Dates:
Solicitation Published: 05/06/2024 07:20 AM
Response Due: Prior to 06/13/2024, 02:00 PM
Response Opening: 06/13/2024, 03:00 PM
Special Notes
Special Notes: None Available
Attachments
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Commodities
Associated Commodities
Description Code
LICENSE, APPLICATION SOFTWARE, MICROCOMPUTER 2081149
Software Maintenance/Support 92045
SOFTWARE IMPLEMENTATION 9206450
Trade Summary
Description Category Code
License, Application Software, Microcomputer Goods 2081149
Software Maintenance/Support Non-professional 92045
Software Implementation Non-professional 9206450