SOLICITATION DETAILS
Solicitation Details
| Type: | Request For Proposals (RFP) |
|---|---|
| Status: | Closed |
| Solicitation Number: | RFP 1100 MLR3015 |
| Description: | Quality Monitoring Services UCC & Austin 311 |
| Summary: | City of Austin dba Austin Energy seeks an experienced Contractor to monitor calls/transactions for two contact centers Utility Contact Center (UCC) and Austin 3-1-1; and score them according to each call center’s established quality standards |
Contact Information
| Authorized Contact Names: | |
|---|---|
| Solicitation Specific Questions: |
Michelle Rocha (512) 974-2500 purchinfo@austintexas.gov |
| Small Minority Business Resources Questions: |
John Wesley Smith (512) 974-7758 smbrcompliancedocuments@austintexas.gov |
Dates & Times
| Important Solicitation Dates: | |
|---|---|
| Solicitation Published: | 03/18/2024 07:20 AM |
| Response Due: | Prior to 04/18/2024, 02:00 PM |
| Response Opening: | 04/18/2024, 03:00 PM |
Special Notes
| Special Notes: | None Available |
|---|
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