Type: Request For Proposals (RFP) 
Status: Open  
Solicitation Number: RFP 1100 MLR3015 
Description: Quality Monitoring Services UCC & Austin 311 
Summary: City of Austin dba Austin Energy seeks an experienced Contractor to monitor calls/transactions for two contact centers Utility Contact Center (UCC) and Austin 3-1-1; and score them according to each call center’s established quality standards 
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Basic Information
Contact Information
Authorized Contact Names:
Solicitation Specific
Michelle Rocha
(512) 974-2500
Small Minority Business
Resources Questions:
John Wesley Smith
(512) 974-7758
Dates & Times
Important Solicitation Dates:
Solicitation Published: 03/18/2024 07:20 AM
Response Due: Prior to 04/18/2024, 02:00 PM
Response Opening: 04/18/2024, 03:00 PM
Special Notes
Special Notes: None Available
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Associated Commodities
Description Code
Call Center Services 91520
Trade Summary
Description Category Code
Call Center Services Non-professional 91520