SOLICITATION DETAILS

Solicitation Details

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Type:	Request For Proposals (RFP)
Status:	Closed
Solicitation Number:	RFP 1100 MMH3020
Description:	Collection of Delinquent Utility Accounts
Summary:	Collect, account for, submit, and report funds representing delinquent accounts receivable for City of Austin utilities.

Responses

Vendor Name	Doing Business As
A TO Z CALL CENTER SERVICES, LP	THE CMI GROUP
Account Control Technology, Inc.	ACT
Contract Callers, Inc.
GILA LLC	MUNICIPAL SERVICES BUREAU or MSB
Helvey & Associates, Inc.
I C SYSTEM INC
Merchants Association Collection Division, Inc.	Sherloq Solutions
The CBE Group Inc

Basic Information

Contact Information

Authorized Contact Names:
Solicitation Specific Questions:	Melita Harden (512) 974-2500 purchinfo@austintexas.gov
Small Minority Business Resources Questions:	John Wesley Smith (512) 974-7758 smbrcompliancedocuments@austintexas.gov

Dates, Times & Locations

Important Solicitation Dates:
Solicitation Published:	04/11/2022 07:20 AM
Response Due:	Prior to 05/12/2022, 02:00 PM Purchasing Office, 124 W. 8th Street, Suite 308, Austin, TX 78701
Response Opening:	05/12/2022, 03:00 PM Purchasing Office, 124 W. 8th Street, Suite 308, Austin, TX 78701

Special Notes

Special Notes:	Insurance is Required. Required

Attachments

Packet Download Files

Download All Files

File Description	Type	Date
Recommendation for Award	pdf	10/11/2022	Download
Addendum 2	pdf	05/05/2022	Download
Addendum 1	pdf	04/25/2022	Download
Offer and Certifications	docx	04/11/2022	Download
Exhibit A – AE Data Handling Controls	pdf	04/11/2022	Download
Solicitation Cover Sheet	docx	05/05/2022	Download
Solicitation Packet	pdf	04/11/2022	Download

Commodities

Associated Commodities

Description	Code
Collection Services	94633

Trade Summary

Description	Category	Code
Collection Services	Non-professional	94633
Collection Services, Financial Debt	Non-professional	9463320

Purchasing Office	Capital Contracting Office	Small & Minority Business Resources Department	Controller's Office (Hotel Occupancy Tax)	Austin Code Department (Licensing and Registration)
Contact Information (512)974-2500 (Phone) (512)974-2388 (Fax) (512)974-2018 (Vendor Registration) vendor@austintexas.gov	Contact Information (512)974-7181 (Phone) (512)974-7297 (Fax)	Contact Information (512) 974-7600 (phone) smbr@austintexas.gov (email)	Contact Information (512) 974-2590 (Tax Line) (512) 974-2600 (Main Phone) hotels@austintexas.gov (email)	Contact Information (512) 974-9144 (Licensing & Registration) STRLicensing@austintexas.gov (STR email) acdlicensing@austintexas.gov (Non-STR email)
Physical Location Municipal Building 124 W. 8th Street Room 308 Austin, TX 78701-2302	Physical Location 505 Barton Springs Rd. Suite 1045 Austin, TX 78704	Physical Location 811 Barton Springs Rd. Ste. 805 Austin, TX 78704	Physical Location 124 W 8th St. Ste. 125.2 Austin, TX 78701	Physical Location Austin Code Dept 5202 E. Ben White Blvd. Unit 5, Suite 550 Austin, TX 78741
Mailing Address City of Austin Purchasing Office P.O. Box 1088 Austin, TX 78767	Mailing Address City of Austin Capital Contracting Office P.O. Box 1088 Austin, TX 78767	Mailing Address City of Austin - SMBR PO Box 1088 Austin, TX 78767	Mailing Address City of Austin FSD-Hotel P.O. Box 2920 Austin, TX 78768-2920	Mailing Address City of Austin - Austin Code Department Attn: Finance - Licensing and Registration P.O. Box 1088 Austin, TX 78767
	Business Hours 8:00am to 5:00pm (Monday - Friday)	Business Hours 8:00am to 5:00pm (Monday – Friday)	Business Hours 7:45am to 4:45pm (Monday - Friday)	Business Hours 8:00am to 3:00pm (Monday - Friday)