SOLICITATION DETAILS
Solicitation Details
| Type: | Request For Proposals (RFP) |
|---|---|
| Status: | Open |
| Solicitation Number: | RFP 1100 MTL3006 |
| Description: | Temporary Staffing Services for Austin 311 and AE Utility |
| Summary: | Temporary Staffing Services for the Contact Centers |
My eResponse
To begin creating a Response to this Solicitation, click the "Create Response" button below.
See the Solicitation documents in the Attachments section below for futher instructions on developing and submitting your Response.
Contact Information
| Authorized Contact Names: | |
|---|---|
| Solicitation Specific Questions: |
Melissa Le (512) 974-1768 melissa.le@austintexas.gov |
| Small Minority Business Resources Questions: |
Johnathan Williams (512) 9741295 smbrcompliancedocuments@austintexas.gov |
Dates & Times
| Important Solicitation Dates: | |
|---|---|
| Solicitation Published: | 08/03/2026 07:20 AM |
| Response Due: | Prior to 09/01/2026, 02:00 PM |
Special Notes
| Special Notes: | None Available |
|---|
Packet Download Files
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Download All Files
| File Description | Type | Date | |
|---|---|---|---|
| Addendum 1 | 08/07/2026 | Download | |
| Cover Page | 08/07/2026 | Download | |
| Solicitation Instructions | docx | 08/03/2026 | Download |
| Terms and Conditions | docx | 08/03/2026 | Download |
| General Offer and Certifications | docx | 08/03/2026 | Download |
| Scope of Work | docx | 08/03/2026 | Download |
| Price Sheet | xlsx | 08/03/2026 | Download |
| FACTA Affidavit of Compliance | 08/03/2026 | Download | |
| Austin Energy Data Handling Controls | 08/03/2026 | Download | |
| Network Connection Agreement | 08/03/2026 | Download | |
| Policies Acknowledgements and Guidelines | 08/03/2026 | Download | |
| City of Austin Telework Standards | 08/03/2026 | Download | |
| Service Level Assessment (SLA) Sample Scorecard | xlsx | 08/03/2026 | Download |
| Job Descriptions | 08/03/2026 | Download |