SOLICITATION DETAILS

Solicitation Details
Type: Request For Proposals (RFP) 
Status: Closed  
Solicitation Number: RFP 1100 MTL3001 
Description: Customer Satisfaction Market Research 
Summary: Full-service market research contract to conduct quantitative and qualitative market research studies for Austin Energy to determine customer satisfaction and preferences among other topics 
Responses
Vendor Name Doing Business As
Creative Consumer Research, LLC
ETC Institute ETC Institute
ReconMR, LLC ReconMR
Research America, Inc.
Westat, Inc.
Basic Information
Contact Information
Authorized Contact Names:
Solicitation Specific
Questions:
Melissa Le
(512) 974-1768
melissa.le@austintexas.gov
Small Minority Business
Resources Questions:
Johnathan Williams
(512) 9741295
smbrcompliancedocuments@austintexas.gov
Dates & Times
Important Solicitation Dates:
Solicitation Published: 08/18/2025 07:20 AM
Response Due: Prior to 09/09/2025, 02:00 PM
Response Opening: 09/09/2025, 03:00 PM
Special Notes
Special Notes: None Available
Attachments
Packet Download Files
Download All Files

File Description Type Date  
Award Recommendation pdf 11/10/2025   Download
Addendum 3 docx 09/04/2025   Download
Addendum pdf 08/25/2025   Download
Addendum docx 08/20/2025   Download
Cover Page docx 09/04/2025   Download
Solicitation Instructions docx 08/18/2025   Download
Terms and Conditions docx 08/20/2025   Download
Offer and Certification docx 08/18/2025   Download
Scope of Work docx 08/20/2025   Download
Price Proposal Sheet xlsx 08/18/2025   Download
Data Handling Control form pdf 08/18/2025   Download
Fair and Accurate Credit Transaction (FACTA) docx 08/18/2025   Download
Commodities
Associated Commodities
Description Code
Applications Software (For Minicomputer Systems) 92014
Trade Summary
Description Category Code
Applications Software (For Minicomputer Systems) Non-professional 92014
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